Contact

Get in touch


One Stop Student Services

One Stop provides expert advice regarding registration, financial aid, billing, payment, student records, and veterans benefits.

Email

[email protected]

Please include your student ID number in your email.

Call

507-258-8069

  • Monday to Friday, 8:00 a.m. to 4:30 p.m.
  • Friday, 8:00 a.m. to 4:00 p.m.

If there is no answer, please leave a message with your student ID number and we will return your call as soon as possible.

Fax

507-258-8066

Please include your student ID number in your fax.

Mail

University of Minnesota - Rochester
One Stop
300 University Square
111 South Broadway
Rochester, MN  55904

To submit a form or other documentation, please follow the directions given at the top of the form or documentation.

Do not send payments for your student account to One Stop. Please see instructions on how to pay.

In person

Go to the Student Success, Engagement, and Equity Center (suite 384) on the third floor of University Square.

Walk-ins are welcome, or you may make an appointment with our front desk staff.

Zoom

If you prefer to meet virtually via Zoom, you may sign up for one of our available online appointment slots:

University Veteran Services

University Veterans Services can help student veterans, service members, and their families with topics related to registration, financial aid, academic records, billing, and anything related to veteran benefits. Veterans benefits are processed through the Twin Cities campus.

Email

[email protected]

Please include your student ID number in your email.

Call

612-625-8076

9:00 a.m. to 4:00 p.m., Monday through Friday

Fax

612-625-3002

Please include your student ID number in your fax.

Zoom

Schedule an appointment at: z.umn.edu/VirtualUVS

In person

University Veterans Services
University of Minnesota, Twin Cities
320 Robert H. Bruininks Hall (map)
222 Pleasant St. S.E. 
Minneapolis, MN 55455-0239

In-person services are available on Monday, Wednesday, and Friday, 9:00 a.m. to 4:00 p.m.

Student Account Assistance

Student Account Assistance helps with billing and repayment of student accounts and University-administered student loans. We can help if you:

  • Are repaying a University-administered student loan
  • Owe money on your student account and/or want to make a payment on your student account or loan bill
  • Have an AH, AH1, AH2, AH3, AU, AU2, or AW hold
  • Need to resolve your past due loan or tuition account

Call

612-625-8007

9:00 a.m. to 4:00 p.m., Monday through Friday

Fax

612-624-2873

Please include your student ID number in your fax.

In person or mail

Student Account Assistance
211 Robert H. Bruininks Hall
222 Pleasant St. SE
Minneapolis, MN  55455-0239

9:00 a.m. to 4:00 p.m., Monday to Friday

We recommend that you submit any payments or forms for your student account or student loans through the Student Account Assistance dropbox on the third floor of Bruininks Hall. Other payment methods are also available.

Past due accounts

Email [email protected] or one of the specific contacts listed below. You must use your official University email account.

Last name begins with Staff to call Email Phone
A to H Lydia Self [email protected] 612-625-5544
I to P Melissa Gasper [email protected] 612-625-8395
Q to Z Penny Levine [email protected] 612-625-5028
A to Z with AU2 hold Richard Stroncek [email protected] 612-625-2542

Loan repayment

Student Account Assistance uses ECSI for mailing and emailing bills and notices to loan borrowers. We service the following student loans:

  • Federal Perkins
  • University Trust Fund Loans
  • Health Profession Student Loans
  • Nursing Student Loans
  • Primary Care Student Loans

Email [email protected] or one of the specific contacts listed below. You must use your official University email account.

Last name begins with Staff to call Email Phone
A to H Maggie O'Neill [email protected] 612-625-1396
I to R Amy Stangl [email protected] 612-625-7315
S to Z Cosmin Tarau [email protected] 612-625-9882