Student Account Assistance
Student Account Assistance (SAA) is the University of Minnesota's service office for billing and repayment of student accounts and University-administered student loans. Walk-in service is available at the location and hours listed below.
An SAA representative can help answer your questions if you:
- Are repaying a University-administered student loan
- Owe money on your student account and/or want to make a payment on your student account or loan bill
- Have an AH, AH1, AH2, AH3, AU, AU2, or AW hold
- Need assistance resolving your past due loan or tuition account
Location
Student Account Assistance
211 Robert H. Bruininks Hall
222 Pleasant St. SE
Minneapolis, MN 55455-0239
Walk-in hours
Student Account Assistance is open for in-person service from 9:00 a.m. to 4:00 p.m., Monday through Friday. To avoid lines, however, we encourage you to call or email us if you need any assistance.
We also reccomend submitting any payments or forms for your student accounts or student loans through the Student Account Assistance dropbox on the third floor of Bruininks Hall. Other payment methods are also availabe.
Main phone and fax
612-625-8007
Fax: 612-624-2873
For past-due student accounts
For inquiries regarding a past-due student account, you may email SFCmail@umn.edu or contact the finance professionals listed below.
If you send a message via email, please use your official U of M email. Per University policy, the University provided email account is the official means of communication with all students. Contact 612-301-4357 (1-HELP) or help@umn.edu if you need to re-activate a University email address.
| Last name begins with | Staff to call | Phone | |
|---|---|---|---|
| A-H | Lydia Self | selfx002@umn.edu | 612-625-5544 |
| I-P | Melissa Gasper | hard0022@umn.edu | 612-625-8395 |
| Q-Z | Penny Levine | pdlevine@umn.edu | 612-625-5028 |
| A-Z Morris with JA & JA2 holds, Twin Cities AU2, Crookston KB2 holds | Richard Stroncek | stro0029@umn.edu | 612-625-2542 |
For loan repayment
Student Account Assistance services the following student loans:
- Federal Perkins
- University Trust Fund Loans
- Health Profession Student Loans
- Nursing Student Loans
- Primary Care Student Loans
Student Account Assistance uses ECSI for mailing and emailing bills and notices to loan borrowers. However, for inquiries regarding one of these loans whether up-to-date or past-due, you may email stdtloan@umn.edu or contact the finance professionals listed below.
If you send a message via email, please use your official U of M email. Per University policy, the University provided email account is the official means of communication with all students. Contact 612-301-4357 (1-HELP) or help@umn.edu if you need to re-activate a University email address. If you won’t be activating your official University email, please request the form you can use to grant us permission to use a different email account, to communicate regarding your loan.
| Last name begins with | Staff to call | Phone | |
|---|---|---|---|
| A-H | Maggie O'Neill | oneil340@umn.edu | 612-625-1396 |
| I-R | Amy Stangl | stang406@umn.edu | 612-625-7315 |
| S-Z | Cosmin Tarau | tarau002@umn.edu | 612-625-9882 |